Refund policy

At Sister Slay Double Up Beauty, we take pride in the quality and care of our hair and beauty products. Due to the personal and hygienic nature of our products, all hair extensions and lashes are final sale. We do not accept returns or exchanges for change of mind, incorrect length selection, or products that are no longer wanted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 5 days of delivery at SisterSlayBeautyVending@gmail.com.

Please include your order number, a description of the issue, and clear photos of the product and original packaging. We will review your request and determine the appropriate resolution.

Hair must remain unused, unworn, unwashed, uninstalled, uncut, uncolored, unbleached, and otherwise unaltered while your claim is being reviewed. Removing or altering the product may affect our ability to verify the issue.

Approved Claims

If we confirm that an item was damaged, defective, or incorrect when received, Sister Slay Double Up Beauty may provide a replacement, exchange, store credit, or refund, as appropriate. If a return is required because of our error or a verified product issue, we will provide return instructions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests are not guaranteed once an order has entered processing or has shipped.

Final Sale

Except for verified damaged, defective, or incorrect items, all sales are final. This policy does not limit any rights or remedies available to customers under applicable law.